Family Matters In-Home Care is proud to announce that we have received three awards from Home Care Pulse, the leading firm in quality assurance for home care. These awards include the 2021:
- Best of Home Care® – Leader in Excellence
- Best of Home Care® – Provider of Choice
- Best of Home Care® – Employer of Choice
The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics.
As a Leader in Excellence, we’re once again ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
To qualify for this award, 10% of our clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, we received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc.
Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, our management team set goals to reach the highest level of excellence possible.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like Family Matters In-Home Care that have made an effort to provide outstanding care and employment experiences, we know we’re on the right track. Family Matters In-Home Care has worked extremely hard to provide high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”
Home Care Pulse is the industry’s leading firm in satisfaction research, quality assurance, and caregiver training. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided.
If you or your family member is considering in-home care as part of a plan to age in place, contact Family Matters In-Home Care today for a free consultation. Our team is dedicated to supporting your family and helping older adults enjoy life in the comfort of their own home for as long as possible.
Some of the services offered by Family Matter In-Home Care include: Alzheimer’s & Dementia Care, Bed & Wheelchair Transfer Assistance, Companionship, Housekeeping & Meal Preparation, Personal Care, Recovery Care, and Transportation.