Frequently Asked Questions
How long have you been in business?
We have been in business since 2002 as family owned and operated business.
What types of services do you provide?
Our caregivers provide a wide range of services including; bathing, dressing, grooming, medicine reminders, incontinence care, monitoring for fall prevention, running errands, transportation to appointments, companion services, household cleaning, meal preparation, grocery shopping, helping with rehabilitation exercise and much more.
How are your caregivers screened and trained?
Our caregivers are fully background checked and reference checked. We hire very experienced individuals but also offer training throughout the year. Our reputation is highly dependent on the quality of our caregivers so we try to hire the best and retain them.
Are your caregivers Insured and bonded?
Yes our caregivers are fully insured and bonded through Family Matters IHC.
Can your caregivers provide transportation?
Yes if you desire a caregiver that drives we can provide one. They can take you to appointments, to run errands or to lunch, as well as many other places.
How are your caregivers tracked to see if shifts have been completed?
We use a telephone clock in/clock out system. The caregiver will use the client’s house phone to clock in at the beginning of their shift and clock out at the end.
What happens if I want to switch caregivers?
We try our best and have good success at matching our clients with a caregiver on the first try. If for any reason you want to switch we will accommodate you as soon as possible usually within the same day.
What happens if I need to cancel or alter services?
No strings attached just let us know preferably at least 24 hours in advance of your request.
What happens if my caregiver is sick or has an emergency?
We will provide a comparable caregiver for the day or days your regular aide is out.
Do you work with long term care insurance?
Yes we do and we will help you as much as possible with the process.
How is care individualized for my specific needs?
We do a comprehensive care plan and assessment before assigning a caregiver. This ensures we know what your needs are and what kind of person you want providing care. We then do our best to match you or your loved one accordingly. We also share the care plan with our caregiver to make sure they know what is expected of them.
Are your caregiver’s employees or contract workers?
Our caregivers are employees. This means we are responsible for workman’s compensation, unemployment compensation, as well as dealing with the ever changing caregiving laws. There are a lot of benefits to having an employee as opposed to a contract worker but mainly it takes a lot of stress and liability off of you.