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Client Stories & Testimonials
May 24, 2016
Family Matters gave me excellent care over an 8-week period. The management was knowledgeable, well organized, sympathetic, and flexible in answering questions and providing for my needs.
The caregiver provided excellent care, had a positive attitude, was helpful with any tasks as needed, and helped to provide support as I regained my strength. She was skilled in personal physical care, household chores, cooking, and cleaning tasks, and encouraged my rehabilitation.
Jan 15, 2017
I can’t say enough about the two wonderful experiences I had with Family Matters In-Home Care. They are probably the most professional care provider and deliver a beyond-all-expectations experience. The owners had two in-home meetings at my location, first to explain, and then secondly to assess the services I would need to ensure the care I received was first class.
They were even able to provide equipment at no charge, so I would not have to purchase any for a short-time need. I had two different in home caregivers, due to needing surgery and then an unexpected follow up surgery. Both times I was unprepared for the level of responsible care that was given. They did the kind of job that raises the bar and standards for in-home care.
April 3, 2016
Working as part of the social services department in a skilled nursing facility, I am always providing resources and referrals to my patients and/or their families to ensure a safe discharge plan is in place when my patient is ready to go home.
One of the companies I have referred my patients to is Family Matters In-Home Care. The team has always been available to meet with my patients and families at the facility to discuss the care needs of the patient. Several of my patients have chosen this company for their care needs, and they have called me to give me feedback of how wonderful their caregivers are. Knowing that my former patients and their families are happy and satisfied with the care provided by Family Matters In-Home Care, makes me confident in the referring them to my future patients and families.
Chrissi S. (San Jose, CA)
Trustworthy, attentive and family-oriented home care agency. 5 stars for reliability, safety and compassion toward their patients. Pricing is high but we used a more inexpensive vendor prior to going with FMIC and you really do get what you pay for. Book keeping is important if you are utilizing long-term insurance … FMIC was excellent in this area. From the caregiver side … how the vendors treat the employees they send into your home is important. Caregivers who don’t feel like they are treated fairly and valued by their employer won’t work for their patients. My family was looking for an able caregiver who would attend to my mother with love and humanity. We found a true gem in the CNA that FMIC provided us. We used FMIC for 2 years, same caregiver the whole time.
Peter S. (Los Gatos, CA)
Family Matters In-Home Care stands out as being warm and compassionate. Their team is thoughtful, thorough, proactive, detail-oriented, communicative, creative, and honest. They are able to handle all aspects with finesse.
Heather M. (Watsonville, CA)
I can’t say enough about how Family Matters and their team came to our aid in caring for Mom. Mom didn’t feel she needed care, and needed an experienced care giver to fit her needs. Family Matters pared her with our amazing Gail, and the match was made in heaven. They were responsive and caring, reliable and informative. We couldn’t have asked for a better match! Thank you Family Matters, I would definitely recommend your service to those wanting the BEST care for a loved one, even those who feel they don’t need care!!!They are able to handle all aspects with finesse.