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Family Matters In-Home Care Honored Among Top Home Care Agencies In The Nation — Named “Caring Super Star Of 2021” For Service Excellence

Family Matters In-Home Care Honored Among Top Home Care Agencies in the Nation — Named “Caring Super Star of 2021” for Service Excellence

Positive Consumer Ratings Led to Industry-Leading Distinction from

Family Matters In-Home Care is pleased to announce it has been selected as a 2021 Caring Star for service excellence for in-home care. In consumer ratings and reviews on, Family Matters In-Home Care earned a 5-star rating (the highest possible score) within the qualification time frame, while also having a high volume of positive reviews, responding to any negative reviews, and meeting other criteria for this national honor. Family Matters In-Home Care is among 504 agencies across the country for Caring Stars 2021.

Online reviews help Americans research and select the best home care agencies. Seniors and their families turn to the Internet and consumer reviews when narrowing their options among agencies in their area. They rely on these peer perspectives as much as personal recommendations from friends, geriatric professionals and medical personnel.

Originally published in January 2012 as the first of its kind in senior living and expanded to include home care in 2017, the Caring Stars annual list has become the go-to guide of the best agencies nationwide – particularly helpful to families new to this market, or when researching from afar and unfamiliar with local options. To be considered for the award, Caring Stars agencies meet a set of criteria based on ratings and reviews from home care agency clients and their family members. senior care experts also conducted a reviews-integrity audit and other quality-assurance measures before determining the Caring Stars of 2021.

“Congratulations to Family Matters In-Home Care for being among these highly-rated agencies achieving such significant praise from their customers in online reviews,”’s CEO Jim Rosenthal said. “They stand out as among the best in the nation.”

Some of the positive feedback that led to Family Matters In-Home Care being a Caring Star of 2021 includes:

“When I was looking for 24/7 care for my Dad, Family Matters really stepped up to the plate for our family. Oscar, the coordinator was very friendly and compassionate. The caregivers are like having a family friend at the house taking care of all of my Dad’s needs. They take him for walks, grocery shop, give him his medications, watch old western movies with him and even provide home cooked meals. I could not ask for a better care giving service. The caregivers text or call with updates which is awesome. Thank you Family Matters.”

-Janelle M.

“When I selected Family Matters I had been provided with a list of several agencies. I continue to be glad that I selected Family Matters because of the quality of care I receive consistently from their staff of in home health care providers, and the accessibility of their management. In home staff excelled taking care of me, my 2 elderly cats, coordinating my transportation needs for medical appointments and helping communicate with my friends, family and medical staff. I recommend this agency strongly without reservation.”


“Family Matters is a warm and compassionate company. The team is thoughtful, thorough, proactive, detail oriented, communicative and honest. They handle all aspects of care with finesse and warmth. I highly recommend Family Matters for your loved one.”

-Peter S.


With millions of website visitors, is a leading senior care referral service and the nation’s top site for senior care reviews. Founded in 2007, Caring’s mission is to help as many seniors and their caregivers as possible through empathetic, expert guidance. Applying cutting-edge technology to this humane mission, Caring provides relevant senior care information and support, as well as comprehensive senior living and senior care directories for the United States with hundreds of thousands of consumer reviews of senior living and in-home care providers.

If you or your family member is considering in-home care as part of a plan to age in place, contact Family Matters In-Home Care today for a free consultation.  Our team is dedicated to supporting your family and helping older adults enjoy life in the comfort of their own home for as long as possible.

Some of the services offered by Family Matter In-Home Care include: Alzheimer’s & Dementia CareBed & Wheelchair Transfer AssistanceCompanionshipHousekeeping & Meal PreparationPersonal CareRecovery Care, and Transportation.

Serving the San Francisco Bay Area and Greater San Diego, Family Matter In-Home Care has offices throughout California including: Campbell, CARoseville, CASan Marcos, CA, and San Mateo, CA.

Carol Pardue-Spears

Carol has worked in the healthcare field for more than forty years. As a Certified Nursing Assistant, she worked for El Camino Hospital in the cardiac unit, Los Gatos Community Hospital, The Women’s Cancer Center in Los Gatos and several home health and hospice agencies. Carol founded Family Matters in 2002 to fill a deficit she witnessed in high-quality, in-home services and care.

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