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Family Matters Receives 2018 Best Of Home Care® – Leader In Excellence Award

Family Matters Receives 2018 Best of Home Care® – Leader in Excellence Award

Campbell, CA – Family Matters announced today that it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, Family Matters is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Family Matters’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Family Matters’ clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Family Matters received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Family Matters management team set goals to reach the highest level of excellence possible.

“We are honored to receive this award that recognizes our leadership in the home care industry,” said Jacob Laffen, President of Family Matters. “We know that hiring a caregiver for a loved one is a deeply personal decision. We honor that as we match caregivers to the personality and needs of each senior. Delivering care that allows seniors to remain safely in their homes is essential to longevity and good health.”

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Family Matters as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”

To find out more about Family Matters’ commitment to excellence, please visit  or call 408-824-1021.

About Family Matters

Family Matters In-Home Care is a top provider of home care for seniors in Northern California and the greater San Diego area. Our mission is to provide compassionate, quality, in-home care that allows our clients to remain in the comfort of home. We are a family owned and operated business established in 2002 by Carol Pardue, CNA. As a healthcare professional, she saw the need for well-trained, highly qualified home care providers. After caring for an elderly patient at home she witnessed firsthand how excellent care can improve health and quality of life for seniors. She established Family Matters and now our executive staff of family members has more than 40 years of combined healthcare experience. We bring that experience to the care of each of our clients. For more information, please call (408) 824-1021 or visit

About Home Care Pulse

Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit

Carol Pardue-Spears

Carol has worked in the healthcare field for more than forty years. As a Certified Nursing Assistant, she worked for El Camino Hospital in the cardiac unit, Los Gatos Community Hospital, The Women’s Cancer Center in Los Gatos and several home health and hospice agencies. Carol founded Family Matters in 2002 to fill a deficit she witnessed in high-quality, in-home services and care.

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