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Family Matters In-Home Care Honored Among Top Home Care Agencies In The Nation — Named “Caring Star Of 2018” For Senior Care Service Excellence

Family Matters In-Home Care Honored Among Top Home Care Agencies in the Nation — Named “Caring Star of 2018” for Senior Care Service Excellence

Positive Consumer Ratings Led to This Industry-Leading Distinction from

Campbell, CA — 11/28/2017 — Family Matters In-Home Care is pleased to announce it has been selected as a “Caring Star of 2018” for in-home care service excellence. In ratings and reviews from family caregivers and cognitively healthy older adults, Family Matters In-Home Care earned a 5-star consumer rating (the highest possible score) within the last year, while also having a high volume of positive reviews and meeting other qualifying criteria for this national honor. Family Matters In-Home Care is among 151 home care agencies across the nation who earned the Caring Stars 2018 distinction.

Online reviews help Americans research and select the best senior care providers for aging or ailing loved ones. In multiple research studies, the majority of family caregivers have indicated that they turn to the Internet and consumer reviews when narrowing their options among home care agencies in their area, and have relied on these perspectives as much as or more so than in-person recommendations from geriatric professionals or medical personnel. Now entering its seventh year, the Caring Stars annual list helps consumers see which home care agencies are top rated by other families just like theirs – which is particularly helpful as families gather for the holidays and discover increased or urgent senior care needs for their parents or grandparents.

“Congratulations to Family Matters In-Home Care for achieving this award after earning accolades on from clients and their loved ones,” said Karen Cassel, CEO. “This important milestone speaks volumes about the positive difference Family Matters In-Home Care is making in serving older adults, and we celebrate their accomplishment.”

Some of the positive feedback that led to Family Matters In-Home Care being a Caring Star of 2018 includes:

  • “Family Matters came in at just the right time for our client. I can’t share enough what a valuable service they provide. The caregivers have been outstanding and our care manager, Linda, has been amazing. Thank you to Family Matters for helping keep our client safe and comfortable at home!”
  • “Family Matters goes above and beyond. They really meet the needs of my mom who is in independent living.”
  • “Family Matters In-Home Care continues to provide outstanding live-in 24/7 care for our 89 year old Dad who had a mild stroke in January 2016. Erika is very professional, understanding, and a wonderful care manager who has provided excellent permanent and fill-in caregivers.”

Read the full text of these reviews and others on To learn more about the Caring Stars program and view the complete winner list, please visit:


Carol Pardue-Spears

Carol has worked in the healthcare field for more than forty years. As a Certified Nursing Assistant, she worked for El Camino Hospital in the cardiac unit, Los Gatos Community Hospital, The Women’s Cancer Center in Los Gatos and several home health and hospice agencies. Carol founded Family Matters in 2002 to fill a deficit she witnessed in high-quality, in-home services and care.

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